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Interpreter/Unit Clerk-Tower B7 - Medical Wing

Sheikh Shakhbout Medical City

Interpreter/Unit Clerk-Tower B7 - Medical Wing

Abu Dhabi, United Arab Emirates

Job Description

Responsible for performing a variety of interpretation, translation, and medical escort services to assist non-English speaking Arab patients receiving care.

Responsibilities

  • Performs a variety of interpretation and translation services to assist non-English speaking Arab patients.
  • Relay instructions and other medical information accurately to patients and their families, and make sure they understand.
  • Assists non-English speaking patients with cross-cultural orientation to understand the nuances of medical care systems.
  • Provides verbal and written communication between health care providers, clinical staff, and patients/visitors.
  • Articulates and documents information accurately to convey patient’s questions, and concerns and ensure messages are consistent with risk management directives.
  • Performs other related duties incidental to the work or as per the instructions by the Manager.
  • Participates in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
  • Provides and maintains required documentation as required.
  • Maintains positive working relationships within the department/section and between various facility departments.
  • Participates in all team efforts as required and collaborating with other members of the team to carry out work smoothly.
  • Provides accurate interpretation and translation of the information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider.
  • Precisely and accurately interprets information given by the provider into equivalent terminology in the patient's native language.
  • Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
  • Assists with patient follow-up as necessary, including contacting patients with appointment reminders.

Accountabilities

  • Evaluates whether the quality standards of nursing documentation are maintained accurately as per Organizational policy and standards.
  • Ensures that quality standards of nursing documentation are maintained according to Organizational policy.
  • Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.
  • Maintains strict patient confidentiality in accordance with the organization’s policies and standards.
  • Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees.

Qualifications

Experience :-

  • Required: 2-4 years of relevant experience
  • Desired: Experience in a large healthcare facility

Educational Qualification: Required:

  • Diploma in Business Administration or English Language or relevant field

Desired:

  • Bachelor degree in Business Administration or in English language or relevant field

Job Info

  • Job Identification 2739
  • Job Category Administration
  • Posting Date 02/25/2026, 05:06 AM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Working Type Regular
  • Locations Sheikh Shakhbout Medical City (SSMC) Hospital, Abu Dhabi, AE
  • Business Unit SSMC BU
  • Legal Employer Sheikh Shakhbout Medical City LLC
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Vacancy posted 22 hours ago
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