Senior Member Support Manager
Remotedxb
About the Company
Arlo is rebuilding health insurance for small businesses from first principles. By using AI across underwriting, operations, and member experience, Arlo aims to ensure more premium dollars go toward actual care rather than administrative overhead and fraud.
Responsibilities
- Manage a team of 4–8 Member Advocates, including daily coaching and weekly 1:1s
- Conduct weekly quality assurance reviews and performance reporting
- Take 5–10 member conversations per week to understand the member and advocate experience
- Surface member pain points and experience improvement opportunities to the Product team
- Own the Intercom back end, including capacity limits, workflows, and Fin (AI) automation
- Oversee the internal knowledge base and develop training/onboarding curriculum
- Partner with the Head of Customer Operations on staffing models and hiring processes
Requirements
- 4–6 years of customer support management experience, leading a team of 3 or more
- 1–5 years of health insurance experience (level-funded background preferred)
- Experience building or scaling a support function in a startup environment
- Strong reporting and data analysis skills with ability to design metrics frameworks
- Hands‑on experience with support platforms (Intercom experience is a plus)
- Excellent interpersonal and communication skills
Preferred Qualifications
- Experience with Intercom and AI‑driven support automation
- Background in level‑funded health insurance models
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Member Support Manager in Dubai vacancy
- ...moving with clarity and confidence. From accounting to strategic support, they work across the business to assess risk, guide decisions,... ...we scale. We're looking for a motivated Finance Services Manager to manage treasury account onboarding processes and banking portal...
- ...regions. This role will be a key member of the Customer Marketing team and... ...end-to-end execution, without the support of direct reports. Personally manage and deliver campaigns, events,... ...gravitas to be able to operate amongst senior stakeholders both internally and...
- ...The Management Consulting Team at Teneo Our Management Consulting division advises senior leaders on strategic issues that define the success... ..., and due diligence support, advising FTSE 100 and Fortune... ...accomplished and effective member of the Teneo Consulting team...
- ...What We Do Managing Cyber Risk, Together – As the world becomes... ...us! What You Will Do The Senior Marketing Manager is... ...marketing team to advance and support end-user marketing activities... ...ensuring each in region team member is enabled and receives supports...
- ### Senior Technical Support Specialist (Remote) Mercans is seeking a Senior Technical Support Specialist to provide advanced L2/L3 technical support, manage IT operations and assets, oversee SaaS platforms, drive process improvements, ensure security and compliance,...
$55000 - $72000 per year
...Position: Senior Customer Support Representative Date Posted: July 15, 2026 Industry: E-Commerce | Customer Support | Customer Success... ...professionals who excel at resolving complex customer issues, managing escalated cases, and delivering high-quality support...- The Management Consulting Team at Teneo Our Management Consulting division advises senior leaders on strategic issues that define the success... ..., and due diligence support, advising FTSE 100 and Fortune... ...accomplished and effective member of the Teneo Consulting team...
- ...As a Derivatives Sales Manager, UAE on the STP Derivative Sales team, you'll own Coinbase... ...market-entry efforts, and serve as Coinbase's senior market ambassador across one of crypto's... ...sales processes, CRM workflows, and support structures to scale the Prosumer Derivatives...
- ...We are looking for a Senior Manager to join our Quantum - Expert Services team in Dubai. In... ...deliver structured quantum assessments and support senior experts involved in... ...professional development of junior team members. Providing commercial advisory support...
- .... Job Description Whats on your plate? The Senior Manager GRC will support the Director of GRC in driving the group-wide Governance,... ...trends, and compliance updates. Manage and mentor GRC team members while fostering a high-accountability and collaborative...
- ...these contacts for business advantage and positive publicity. • Support the Distribution GM in preparing business plans and... ...team towards the achievement of goals and objectives People Management Roles and Responsibilities • Guide and motivate subordinates...
AED3000 - 5000 per month
...reliable, punctual, and presentable Front desk & guest service support for daily office operations. Key Responsibilities: Admin... ...Prepare and serve tea, coffee, water, and refreshments to staff, management, and visitors. Maintain cleanliness and stock of pantry,...- ...Position: Technical Support Manager Date Posted: July 2, 2026 Industry: Information Technology / IT Support / Managed Services Employment Type: Full Time Experience: 8+ Years in IT Support, Managed Services, or Service Desk Management Qualification: Bachelor...
- ...Membership. The candidate will be responsible for ensuring compliance with Dubai Municipality regulations, coordinating approvals, and supporting project execution in accordance with local authority requirements. Key Responsibilities Review engineering drawings,...
$20.5 - $23.08 per hour
...Position: Member Benefits Specialist Date Posted: June 16, 2026 Industry: Human... ...and payroll technology company focused on supporting small businesses across the United States... ...insurance, retirement plans, and HR management, helping businesses streamline operations...- ...system integration, consultancy, operation, managed services, and IT outsourcing. CNS also... ...We are seeking a client-focused Senior Account Manager to drive business growth... ...candidate will manage a robust sales pipeline, support bid processes, and collaborate with internal...
- ...is a professional services company, providing project management and controls services to clients in the United States and... .... We are looking for a driven and capable Senior Planning Manager to support the development of Mega Project(s) in the United Arab Emirates...
- ...Position: Hospitality Team Members 4x Date Posted: July 3, 2026 Industry: Hospitality / Fine Dining / Restaurants Employment... ...• Maintain cleanliness and presentation of dining areas. • Support team coordination for efficient restaurant operations. • Assist...
- ...professional services company, providing project management and controls services to clients in the... ...We are looking for a driven and capable Senior Project Manager with experience in the construction industry to support us with the development of multiple data center...
- ...thinking organization, apply now. We are currently seeking a BPO Senior Manager to join our team in Dubai, Dubayy (AE-DU), United Arab... ...resource utilization). Lead change management initiatives and support organizational transformation. Ensure compliance with...
- ...enterprise risk. About the Opportunity The Compliance Manager role offers a unique and exciting opportunity to influence... ...systems for combating money laundering and terrorism financing. Supporting the MLRO in ensuring OKX UAE complies with its regulatory and...
- ...every OK-er. About the Opportunity OKX is looking for a Senior Treasury Manager to lead treasury activities across the EMEA region, based... ..., dividend distributions, and intercompany transactions Support and contribute to global treasury projects, including...
- ...Key Responsibilities: Lead and manage all MEP activities throughout the lifecycle... ...performance and resolve technical challenges. Support value engineering initiatives to optimize... ..., and project performance metrics to senior management. Mentor and develop...
- ...proprietary Direct Global Network allows Members to make payments in real-time in over 13... ...reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure... ...Mobile allowance Employee wellbeing & support program Learning & Development budget...
- ...remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness! Summary: The Senior Manager, Global Events will define, lead, and elevate Huda Beauty’s global events strategy, creating immersive, culturally resonant,...
- ...logistics sectors. Under the ownership and management of the Baker family for over 45 years,... ...Sita's, and McCain. Summary: The Senior Manager – Facilities is responsible for... ...delivery of maintenance, engineering, and support services in line with organizational...
- ...and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the... .... The focus of the team will be to support the top tier clients to ensure a premium... ...and setup KPI's for sharing with Head of Senior Relationship Management - EMEA Ensure...
- ...JUSTLIFE · PRODUCT · DUBAI, UAE Senior Product Manager Own a product surface millions of people across the GCC use to run their homes... .... You’ll work daily with engineering, design, CX and support ops, payments and finance, and supply and provider ops....
- ...Key Responsibilities: Lead and manage all landscape activities throughout the lifecycle of residential and mixed-use development... ...project progress reports, risk assessments, and presentations for senior management. Mentor and develop landscape engineering and site...
- ...environment. Our Retail Operations Client Support department would like to welcome a... ...strong relationship with clients and team members in order to improve the entire client experience... ...problem-solving skills. Good time management and attention to details. Aptitude...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Member Support Manager. Be the first to apply!
