Employee Banking Team Leader: Drive Growth & Service

Employee Banking Team Leader

Job description

Employee Banking Team Leader

Some careers shine brighter than others .
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

In this role, you will:
The Employee Banking Team Leader will be responsible to manage a team that will be focused on achieving overall business Annual Operating Plan in terms of Sales & Revenue across all core products within the sector they have been allotted; this includes the growth in terms of soliciting quality New to Bank business & cross selling relevant products. In addition to Sales & Relationship management, the job holder provides inputs in product enhancement, performance and product strategy within the operating environment to lead & maximize profitable sales growth of business in terms of acquisition and providing superior customer experience.

• Meeting Annual Operating Plan targets
• Develop strategies to achieve targets by efficiently managing, developing and supervising a team within a particular sector
• Ensure the teams meets group standards of Customer service, Compliance and technical knowledge through ongoing training and accreditation
• Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Support other cross line businesses within the Wealth Personal Banking world such as Jade, Premier, Mortgage, Auto, Wealth
• Work closely with the Corporate Account Managers in designing and building sales and distribution strategy for all Approved Employers List companies under their assigned territories and providing the team with a competitive edge
• Work individually on a portfolio along with the team and drive efforts to improve penetration across companies within their portfolio
• Encourage teams to work on listing new companies within their sector and drive the momentum that will help in achieving their targets.
• Develop a Training pathway and Career progression plan for the team
• Ensure robust Activity management system in place in line with Retail Incentive Framework guidelines
• Maintain Internal control standards, including timely implementation of internal and external audit points

Requirements

To be successful in the role, you should meet the following requirements:

Knowledge / Experience
• Graduation degree is a must – to secure a UAE Visa and Work Permit
• A full understanding of the Wealth and Personal Banking products (propositions) and services and the ability to communicate this effectively to customers
• Proven experience selling to and working with high net worth individuals
• Knowledge of developing a networking strategy and proven ability to achieve sales targets
• Knowledge of competitor activity and propositions
• Strong communications and interpersonal skills
• Strong negotiation skills
• Excellent organizational skills
• Good team player
• Excellent analytical and problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Capacity to inspire trust
• Customer service ethic

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.