Technical Product Manager - Guest Experience
Full-time
Etihad Airways
Job Description
Synopsis
Manage and continuously enhance technology products within the Guest Experience domain, maintaining a prioritized product backlog and ensuring successful delivery of initiatives. Act as the bridge between complex airline operational requirements and technical IT execution, navigating governance frameworks, managing diverse stakeholders, and driving software releases through the Route to LIVE (RTL) deployment process.
Accountabilities
- Own the planning, execution, monitoring, and delivery of technology projects across Guest Experience including technology related to Contact Centre, Complaints Management, Guest Communication, and Guest Experience throughout the travel journey.
- Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors.
- Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
- Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements.
- Serve as the primary liaison between technical teams, including DevOps, Data Engineering, Network Security, and stakeholders across Guest Experience.
- Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
- Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
- Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
- Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.
Qualifications
Education & Experience
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Minimum 5 years in the aviation industry or guest experience field.
- Experience working within IT governance, change management, and regulatory environments.
- Understanding of cloud technologies, APIs, and modern enterprise architectures.
- Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
- SAFe, PMP, PRINCE2, or similar certifications are preferred.
- Strong stakeholder management, communication, and problem-solving skills.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Technical Product Manager - Guest Experience in Abu Dhabi vacancy
- ...integration, and operational management of airline Revenue... ...Accountabilities Own the product delivery roadmap, backlog, release... ...business requirements into technical specifications, integration... ...Qualifications Education & Experience ~ Bachelor's degree in...
- ...Senior Product Manager (Passenger Experience) Department: RH Product Streams Employment Type: Full Time Location: United Arab Emirates... ...operational trade-offs, and strategic decisions to both technical teams and executive leadership. ~ Communication: Business...
- ...solutions. This sophisticated product suite is powered by efficient... ...We are seeking a highly technical, commercially driven, and strategic... ...Payments Product Manager to lead the transformation and... ...with a strong focus on customer experience, operational excellence and revenue...
- ...construction and project delivery. Job Description Technical Leadership Lead and manage the technical department, including design... ...certification is an advantage. Minimum 17 years of experience in engineering and construction. At least 5 years in...
- ...shaping the future. ABOUT THE ROLE Product Manager — P220i Engine Programme Single-... ...-threaded owner — act as the final technical and commercial decision-maker for the... ...Heavy-fuel / larger-displacement engine experience; MALE-class UAV propulsion. Defence...
- ...Job Description The PMO Manager G360 will be the commercial proof engine of the insight function — ensuring every journey initiative... ...financial case attached to it before it starts, every experiment has a measurable revenue hypothesis, and every outcome is connected...
- ...delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting... ...how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious...
- ...Product Manager / Product Owner Role Type: Contractor Location: Remote We are... ...and product documentation. No prior AI experience is required. This is strictly an... .... Ability to evaluate content for technical stakeholders, executives, and end users...Remote job
- ...Technical Project Manager – Generative AI Location: Abu Dhabi, United Arab Emirates (UAE) Employment... ...Work Model: Onsite Required Experience: 10–12+ Years About the Role... ...bridge between business stakeholders, product teams, data scientists, AI engineers,...
- ...Manage the end-to-end product lifecycle of Data Factory data products, from opportunity discovery and... ...Minimum 6 years of relevant professional experience, including demonstrated experience... ...working with cross-functional technical teams and engaging senior stakeholders...
- ...Role Summary We are looking for a motivated Junior Product Manager to support the development and enhancement of our remittance products... ..., Compliance, and external partners to improve the customer experience across domestic and international money transfers. The...
- ...delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting... ...how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious...
- ...MENA Product Manager The Product organization is recruiting for a Product Manager to support the MENA Custody & Fund Administration Business... ...strong connections to market infrastructures. ~ Prior experience of successfully performing product manager, product...
- ...ecosystem across trading, payments, wealth management, custody, institutional services, and... ...listen, care and improve to create products and experiences that put users first. Backed by a... ...engines, trading workflows, and core technical mechanics. ~ Outstanding product design...
- ...Lean & Productivity – AVP / Manager Location: UAE Industry: Insurance / Healthcare / Financial Services preferred Role Summary... ...functions. MANDATORY Skills: 8–10 years of experience in Lean Transformation, Operational Excellence, Continuous...
- ...Role Overview The Technical Program Manager (TPM) will play a critical role in bridging technical architecture, product development, and program execution to enable the successful... ...strong technical program management experience with the ability to operate in fast-paced...
- ...SUMMARY / INTRODUCTION ~ Drive the development of the FAB Asset Management product range across all asset classes and product types, grounded... ...economics. ~ REQUIREMENTS / QUALIFICATIONS ~ Experience: 5 to 10 years in product development, product management or...
- ...Designed with discerning business and leisure guests in mind, our incomparable facilities... ...and ensuring smooth check-in/check-out experiences for all guests. Handle guest... ...guest satisfaction and provide feedback to management for service improvements. Supervise and...
AED15000 per month
...Digital Product Manager – AI, Digital & Enterprise Platforms Location: Abu Dhabi, UAE... ...and English (Strong Communication) Experience: 5–7 years in Digital Product Management... ...government stakeholders, business teams, and technical teams . Strong presentation,...- ...an Spanish Speaking Senior Technical Writer, responsible for the... ...with technical teams, project managers, subject-matter experts, and... ...discipline. ~5 to 8 years of experience as a Technical Writer,... ...bringing breakthrough innovations, products, and services to market with...
- ...you will spearhead end-to-end technical procurement for advanced... ...engineering components, expertly managing global supply chains and... ...requirements and knowledge/ experience of the best suppliers in the... ...bringing breakthrough innovations, products, and services to market with...
- ...Description Synopsis The Production Planning Engineer reports to... ...the processes within Technical Operations to provide a seamless... ...seamless and efficient workflow, Managing the program to ensure all... ...Qualifications Education & Experience Tertiary qualifications...
- ...engineering expertise, process optimization, and technical problem-solving to ensure efficiency... ...and customer requirements. Analyze production data to identify areas for improvement.... ...Industrial Engineering. ~3+ years of experience in aerospace production or assembly...
- Customer is seeking a platform-neutral technical CRM Consultant / Business SME to lead business... ...Flow. Manages data migrations, data quality/cleansing,... ...10-15 years of total experience with CRM technical experience of 8-12 years...
- ...as well as industry-agnostic products, built on a rich heritage of... .... The role combines technical leadership, team development... ...early. Qualifications: Experience leading software engineers to... ...latency, or inference cost management. Experience with sovereign...
- ...Prepare cold foods. Assist management in hiring, training,... ...assets. Anticipate and address guests’ service needs. Speak with others... ...QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related...
- ...hear from you. Join our Premium Guest Relations team and be part of... ...to redefine premium travel experiences. Deliver an exceptional,... ...responsibilities: Accountabilities: Manage premium passenger queries and... ...of Etihad’s premium products, policies, and procedures to...
- ...JOB PURPOSE: Operate and manage bulk product handling systems and equipment used in cementing... ...• High school diploma or equivalent. A technical diploma in Engineering or a related field is preferred. Minimum Experience & Knowledge & Skills • 3-5 years of experience...
- ...platforms. Purpose The Senior Product Quality Engineer holds... ...configuration and change management between Design Engineering,... ...quality teams, and provides technical leadership to junior Product... ...Engineering. ~6+ years of experience in aerospace quality, supplier...
- ...Job Overview The Technical Support Engineer provides technical... ...support for the Well Services product line, ensuring effective... ...of API Q2, risk assessments, Management of Change (MOC), and service... ...years of relevant oilfield experience in Thru-Tubing or Well Intervention...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Product Manager - Guest Experience. Be the first to apply!
