IT Support Officer
AED5500 per monthFull-time
Al Tareeqah Management Studies
We are seeking a skilled IT Support Officer with strong WordPress expertise to join our IT team. The ideal candidate will provide technical support for our internal users and manage our WordPress-based websites. This role requires a blend of technical skills in IT support and specific knowledge in WordPress website management.
At least 3 years of experience with IT, WordPress and Zoho CRM is a must.
Key Responsibilities:
Technical Support:
- Provide first-level technical support to internal users, resolving issues related to hardware, software, and network systems.
- Install, configure, and maintain computer systems, applications, and network devices.
- Troubleshoot various IT-related problems, ensuring timely resolution.
- Assist in the management and maintenance of IT infrastructure, including servers and networks.
- Coordinate with external vendors for specialized technical support.
- Conduct regular system audits and performance monitoring.
- Experience with Office 365.
WordPress Management:
- Manage and maintain the organization's WordPress websites, ensuring they are updated, backed up, and secure.
- Troubleshoot WordPress-related issues, including plugin and theme conflicts.
- Customize WordPress themes and plugins to meet organizational requirements.
- Assist in developing and deploying new WordPress sites.
Documentation and Reporting:
- Document IT procedures, system configurations, and changes.
- Prepare regular reports on IT operations and website performance.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support and WordPress website management.
- Strong understanding of computer systems, networks, and various software applications.
- Familiarity with WordPress, including themes, plugins, and customizations.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
Vacancy posted 6 days ago
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