Business Support Officer

Description

Role : Business Support Officer
Location : Sharjah

Role Purpose:

Focal point between ROs and the Internal & External Stakeholders & Vendors.

• Supporting the Team in the overall customer transactions and queries.
• To ensure that customer served in time and the best possible way without compromising with the Banks policies & procedures.
• Liaising with the Business partners to ensure the completion of transaction/s in time.
• Monitor the accounts opened by the RO and make sure that they are all opened with Zero discrepancy & work on the accounts with discrepancy to ensure to complete all the missing documents.

Key Accountabilities of the role

• Handle the complains that are received & make sure to resolve within the agreed TAT.
• Monitor the quality of accounts opened and make sure that they are all opened with Zero discrepancy & follow up to reduce the number of accounts opened with discrepancy.
• Being the focal point between the ROs & the outsourced sales agency.
• Being the focal point between the ROs & ADIBs Internal departments (HR OPS GCD).
• Assist and support Relationship Officers RO within the resources available in the Unit effectively and efficiently to facilitate better customer service without compromising with the banks policies & procedures.
• Assist RO for obtaining legal approval RIM creation and activation of existing RIM.
• Ensure providing the best customer service by supporting the RO on any service request by their customer and maintain turnaround time.
• Perform various tasks assigned by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Masters / bachelors degree in business marketing communication or a related discipline.
• Superior level of proficiency in both Arabic & English languages.
• Engage/influence related stakeholders.
• Good knowledge of Products & services.
• Good knowledge of ADIB Policies & Procedures.
• Computer skills.
• Excellent Communication Skills.
• Outstanding communication interpersonal and presentation skills.
• Excellent organizational and time management skills.

Previous experience (If any):

3 5 years of banking experience of which 3 years experience in the area of documentation and operations.

Required Experience:

Unclear Seniority