Housekeeping Supervisor

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.
• Assign special duties to Room Attendants and House Porters on assigned floors.
• Check the computer system throughout the day for an update of room status.
• Check and return an allocated number of guest rooms to the standard required by the hotel
• Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over.
• Report and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.
• Ensure soft furnishings and décor of rooms are maintained to standard.
• Oversee implementation of deep cleaning and replacement.
• Check on a daily basis the arrivals, departures and VIP lists.
• Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.
• Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.
• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.
• Ensure all public area and back of house areas are clean.
• Assist in stock taking of Housekeeping items when necessary.
• Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.
• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
• Create and implement green policies and procedures to reduce waste and energy consumption.
• Report immediately any valuable lost property to security and to log packages and all other lost property.
• Handle guest requests, queries and complaints with immediate action and thorough follow up and refer when necessary.
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Carry out any projects and assignments as directed by the Executive Housekeeper.
• Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required
• Preparation and completion of Purchase Orders as and when required.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

Qualifications

• Minimum one year’s experience as Housekeeping Attendant in a 4/5 star hotel.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork