[Hiring] Customer Service Executive - Freight Forwarding Abu Dhabi UAE

Position: Customer Service Executive – Freight Forwarding

Date Posted: May 22, 2026

Industry: Freight Forwarding / Logistics / Supply Chain

Employment Type: Full Time

Experience: 2–3 Years of Experience in Customer Service within the Freight Forwarding / Logistics Industry

Qualification: Not Specified

Salary: AED 5000 to 10000 (estimated)

Location: Abu Dhabi, United Arab Emirates

Company: Hawk Freight Services

Description:

A leading logistics and freight forwarding organization is seeking an experienced Customer Service Executive to join its Abu Dhabi branch. This position is ideal for a customer-focused professional with a solid understanding of freight forwarding operations and a commitment to delivering exceptional service throughout the shipment lifecycle.

The successful candidate will be responsible for coordinating shipments, managing customer communications, and ensuring that all import and export processes are handled efficiently. The role requires close collaboration with carriers, customs authorities, overseas agents, and internal departments to ensure smooth and timely freight movements.

Candidates with hands-on experience in air, sea, and land freight operations, along with strong problem-solving abilities and knowledge of UAE customs procedures, are encouraged to apply. The ability to manage multiple priorities in a fast-paced logistics environment will be essential for success in this role.

Key Responsibilities:

• Manage end-to-end shipment coordination and maintain regular communication with customers

• Handle import and export documentation accurately and efficiently

• Provide timely shipment updates and status reports to clients

• Coordinate with carriers, overseas agents, customs authorities, and internal teams

• Resolve shipment-related inquiries, delays, and escalations in a professional manner

• Ensure compliance with freight forwarding procedures and documentation requirements

• Build and maintain strong relationships with existing customers

• Monitor shipment progress and proactively address operational issues

Requirements:

• 2–3 years of customer service experience within the freight forwarding or logistics industry in Abu Dhabi

• Practical experience with air, sea, and/or land freight operations

• Strong understanding of shipment documentation, tracking, and logistics coordination

• Knowledge of customs clearance procedures and UAE trade regulations

• Excellent communication, interpersonal, and problem-solving skills

• Ability to manage multiple shipments and prioritize tasks under pressure

• Proficiency in freight management systems

• Strong knowledge of:

• E-Freight Suite and freight management platforms

• Import/export documentation and shipment processes

• Customs regulations, clearance procedures, and logistics coordination

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.

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