Operations Coordinator - Dubai

Position based in Watches & Fine Jewelry Boutique in Mall of Emirates, Dubai.

CONTEXT & ENVIRONMENT

As the Watches & Fine Jewelry Operations Coordinator, you will be responsible for the boutique stock management and logistics - inventory control, shipment coordination, reporting, and quality control - while also handling administrative tasks - permits, scheduling and supplier coordination - ensuring efficient operations in line with CHANEL's standards and procedures.

KEY PARTNERS:

Reporting to the Watches & Fine Jewelry Deputy Manager, the Operations Coordinator has several key partners:

Internally: Sales Assistants, Fashion Operations Manager, WFJ Business Development, Administration and Operation.

Externally: WFJ Boutiques in UAE, suppliers and vendors.

IN THIS METIER, WE ARE ENERGISED BY:

Stock Management:

• Manage the stock flow within the boutique (deliveries, transfers, special orders, stock rebalancing, reserved products).

• Coordinate WFJ logistics with Brinks, including high-value shipments and validation.

• Plan rolling inventories in compliance with the House’s strategy and events.

• Analyze inventory results and follow up on subsequent processes.

• Share stock inventory report to finance on monthly basis.

• Conduct stock quality control and report and coordinate pieces in aftersales care.

• Manage PLV and aftersales care tools stock inventory (boxes, bags, ribbons, aftersales tools).

Administration:

• Coordinate ordering of boutique supplies and reception of invoices in Coupa.

• Processing and application of police and mall permits.

• Prepare and maintain the monthly schedule in My Schedule App, including planning and managing team leaves.

• Coordinate new joiner arrivals and support induction preparation.

• Act as the main point of contact for maintenance and facility-related matters, liaising with the Store Planning team.

Boutique Operations:

• Managing the safe and back of house organization in line with CHANEL's standards.

• Ensure that all procedures are respected and followed.

• Propose and implement proactively new procedures if needed.

• Follow best practices and process in the interest of the boutique efficiency.

KEY COMPETENCIES & REQUIREMENTS:

• You have excellent organizational and planning skills, with strong analytics skills.

• You are proficient in using computer systems and digital tools.

• Your ability to react quickly together with your excellent interpersonal skills will be real assets to succeed in this position.

• Excellent spoken and written English skills is requested.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience

• Nurturing human potential

• Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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