Hostess

· Represent our brand, throughout the Guest journey, to deliver a flawless dining experience.

· Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.

· Understands all food and beverage items in the menu and the ability to recommend food & beverage combinations and up-sell alternatives.

· Introduces the appropriate menu and suggest menu specials to the guests.

· Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.

· Establishes a rapport with guests, maintaining good customer relationship.

· Performs all duties and tasks in the assigned Place of Work to the standard set.

· Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.

· Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures

· Creates positive, memorable, and efficient guest interactions within the hotel lobby.

· Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.

· Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.

· Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.

· Manages queuing system and procedures in accordance with property policies.

· Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.

· Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.