EN Reception Agent
Full-time
AccorHotel
- Welcome and assist hotel guests members and visitors in a warm and professional manner.
- Handle guest inquiries regarding health club facilities services operating hours memberships and activities.
- Manage bookings and appointments for health club facilities and services.
- Answer telephone calls and respond to guest inquiries promptly and professionally.
- Maintain accurate guest records bookings membership details and daily attendance.
- Ensure guests are properly registered before using health club facilities.
- Provide information on available facilities promotions packages and membership options.
- Coordinate with the Health Club Spa Recreation Housekeeping and other hotel departments when required.
- Handle guest requests comments and complaints professionally and escalate concerns when necessary.
- Ensure the reception area is clean organized welcoming and properly maintained at all times.
- Monitor the availability of towels lockers amenities and other guest supplies and coordinate replenishment as required.
- Process payments and maintain accurate records in accordance with hotel procedures.
- Assist with membership applications renewals and related administrative tasks.
- Maintain knowledge of hotel facilities services promotions and events to provide accurate information to guests.
- Follow all health safety hygiene security and emergency procedures.
- Maintain guest privacy and confidentiality at all times.
- Support the Health Club team with daily administrative and operational requirements.
- Perform any other duties assigned by the Health Club Manager or management.
- High school diploma or equivalent; hospitality-related qualification is an advantage.
- Previous experience in a reception front desk health club spa gym or hospitality environment is preferred.
- Good verbal and written communication skills in English; additional languages are an advantage.
- Friendly welcoming and guest-focused personality.
- Good customer service and interpersonal skills.
- Basic computer skills and knowledge of Microsoft Office.
- Ability to handle bookings telephone calls guest inquiries and basic administrative tasks.
- Well-groomed with a professional appearance and positive attitude.
- Able to work flexible shifts including weekends and public holidays.
- Ability to work effectively both independently and as part of a team.
- Basic knowledge of health club fitness or wellness operations is an advantage.
Qualifications :
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 1 day ago
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