LiveOp Management Operation
Star Services
Job Summary
The LiveOp Management Operation role is the day-to-day engine of the live-operations issue loop. You will collect, log and classify issues arising from daily autonomous-delivery-vehicle operations, carry out first-level analysis, and follow each issue through to resolution with the AD, Product, Technical and Operations teams. You will keep the issue backlog accurate and up to date, chase progress on open items, verify fixes in the field, and produce the regular reporting that shows where operational problems are concentrated.
Key Responsibilities
- Collect and log operational issues on a daily basis from field teams, Smart Drivers, call centre, customer feedback, monitoring systems and incident reports.
- Classify and prioritise incoming issues according to the defined taxonomy and severity criteria; ensure every issue is recorded with complete, reproducible detail.
- Perform first-level analysis: gather logs, video, route and vehicle data, reproduce the scenario where possible, and identify preliminary cause before escalation.
- Raise well-documented issue tickets to the AD, Product and Technical teams, and follow up daily on open items.
- Track resolution status against SLA; chase overdue items and escalate blockers to the LiveOp Management Lead.
- Verify fixes in the live environment and confirm closure with the reporting party; monitor for recurrence.
- Maintain the accuracy and completeness of the issue backlog and supporting documentation.
- Produce daily and weekly issue reports covering volume, category distribution, ageing and resolution status.
- Support root-cause reviews of major or repeat incidents and contribute to improvement proposals.
- Work closely with field operations and the call centre to close the feedback loop with front-line staff and clients.
Requirements
- Bachelor's degree or diploma in Engineering, Computer Science, Operations, Logistics or related disciplines.
- Experience in operations support, technical support, product operations, QA or a similar issue-handling role.
- Experience in autonomous driving, smart mobility, logistics, last-mile delivery or technology platforms is a plus.
- Strong attention to detail; able to document issues clearly and completely so engineering teams can act on them.
- Comfortable working with data - logs, dashboards, spreadsheets - to support analysis.
- Proactive follow-up habit; persistent in chasing open items to closure.
- Good communication skills across field, technical and client-facing teams.
- Business-level English required; Chinese (Mandarin) is a strong plus for working with the AD and Product teams in China; Arabic is a plus.
- Proficiency in MS Office; familiarity with ticketing or data-analysis tools (e.g. Jira, Excel) is preferred.
- Willing to work shift patterns or provide on-call support in line with live-operation coverage requirements.
- Valid UAE driving licence preferred; able to attend field sites as required.
Key Performance Indicators
- Issue logging accuracy and completeness
- Response and follow-up timeliness on assigned issues
- On-time closure rate against SLA
- Quality and punctuality of routine issue reporting
Benefits
Competitive base salary + performance bonus + company benefits package according to company policy
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the LiveOp Management Operation in Abu Dhabi vacancy
$5500 per month
...Job Description: - Oversee and manage the daily operations of restaurants and ensure smooth workflow. - Monitor restaurant performance, sales, costs, and operational KPIs. - Ensure compliance with food safety, hygiene, and health & safety standards. - Manage...- ...science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Manage day-to-day operations and support for the data platform. Lead incident management activities, including triage, escalation, resolution...
- ...Role Summary The Business Operations Manager acts as the business PMO for the lending business, responsible for driving key operational initiatives, ensuring payment-related business continuity, and coordinating cross-functional projects across Product, Tech, Finance...
- ...Description Job ID#: 15452 Discipline: Transportation Language: Arabic, English Our client is seeking a Bus Operations Manager to provide strategic and operational expertise to support the successful transfer of bus and ART operations from ITC to the...
- ...with multiple concepts under its umbrella – SALT, Parker's, Somewhere, Public, Soil, Shalwa and Kumo. We are seeking an Operations Manager – F&B to oversee the operational performance of our restaurant portfolio. The role will be responsible for driving operational...
- ...Role Summary The Lifecycle Operations Manager is responsible for driving user lifecycle performance across lending products through data-driven operations, user segmentation, retention strategies, and cross-product collaboration. This role focuses primarily on maximizing...
- ...into finished stacks â and we are looking for a hands-on Plant Manager to build it and then run it. This is a greenfield fit-out... ...the second phase, you will build the team and own day-to-day operations; i.e. production throughput, quality, cost, safety, and people...
- ...Warehouse Operator, Contract Logistics Responsibilities: # Receiving the invoice and packing list for inbound shipments and... ...standards. # Adhere to the hygiene standards as per food safety management system. # Elevating potential problems, exceptions, and...
- ...As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests... ...vouchers and accurately record them on the traffic sheet. Manage the Guest wake-up call sheet, delivering calls promptly and...
- ...weekly completion and punch list reports. Coordinate with Lead Operators, QA/QC, HSE and Discipline Engineers as required. Support... ...in project completion systems, turnover or database management. Experience with Petro-PCS or similar completions management...
- ...Engineering Minimum 3 years relevant experience in Gas power plant operation with experience in Electrical maintenance & troubleshooting.... ...activities as per set standards. * Responsible to manage Desalination operations at Mubarraz facilities, Key decisions having...
- ...Department: Operations Location: Abu Dhabi, UAE Work Arrangement: On-site & Field-Based Reporting To: Operations Manager Job Summary Responsible for roadside assistance, basic repair, maintenance, cleaning, and exterior upkeep of autonomous...
- ...JOB TITLE :PROCESS OPERATOR Work Location : Offshore Leave Cycle : 21 days paid leave after 42 days continuous... ...Responsibilities * Prepare status update/ shift reports to keep management informed about the daily operational activities and to...
- ...following established policies and procedures to ensure Etihad sales operations are conducted in the most effective and timely manner.... ...department and across other Etihad departments (i.e. Revenue Management, Marketing, etc.). Ensure a ‘can do’ attitude is applied to sharing...
AED3000 - 4000 per month
...calm under pressure and keep to deadlines. Has experience in the GRE / GRP piping and pipeline construction. Teamworking and leadership skills. Attention to detail. Filing & document control. Time management and organizational skills. Requirements:...- ...shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business... ...and production workflows. The O&T department at CNBC manages technology and operations across their global network. With main...
- ...Minar Holdings is seeking a Fleet Operations Coordinator to join its team in Abu Dhabi. This is an excellent opportunity for a detail-oriented... ...daily fleet operations and transportation activities. • Manage UAE customs clearance documentation and procedures. • Monitor...
- ...Black & Grey is partnering with a leading UAE-based organization operating at the intersection of Renewable Energy, Energy Efficiency,... ...Improve working capital performance. -Ensure disciplined budget management across operations. -Strengthen commercial and financial...
- ...The Event Operations Assistant is responsible for providing operational and coordination support for live events, public programs, activations... ...between internal departments, vendors, suppliers, and event management partners. Scheduling & Operational Monitoring #...
- ...JOB PURPOSE The Head of Operations – Real Estate is responsible for overseeing the overall operations of the real estate business, ensuring efficient property management, leasing, sales support, facility operations, and administrative functions. The...
- ...Black & Grey HR is seeking a USV System Operator to join our client's Unmanned Systems team on a permanent basis in Abu Dhabi. You will... ...maritime safety standards.Working closely with the Unmanned Solutions Manager, technical teams, and project personnel, you will operate...
- ...Job Title : Forklift Operator Reports to: Store In-charge J ob Objectives: A Forklift operator facilitates the moving of... ...Perform other related tasks as assigned by the immediate Supervisor/Manager. Qualifications: ~ High School Diploma/Forklift...
- ...Job Title: Operator – Slag Plant Department: MH / Raw Material & WM Job Purpose Ensure efficient operation of the Slag... ...experience in a similar field (material & heavy equipment management preferred). Skills: Good communication skills in English,...
- ...Our client is seeking an experienced Pre-Opening Operations Manager – QSR to lead the successful launch and operational readiness of new Quick Service Restaurant (QSR) outlets across Dubai and the UAE. This role is ideal for a hands-on operations professional with...
- ...vehicles with fuel according to safety regulations and procedures. # Monitoring fuel levels and ensure timely refills to maintain operational efficiency. # Recording fuel transactions accurately and maintain related documentation. # Inspecting equipment for leaks or...
- ...integrity, and performance analysis of the CAFM platform across all operational sites. The role ensures that maintenance, asset tracking, and... ...statutory compliance. Job Responsibilities: Create and Manage all on-demand and POs in CAFM. Create and Manage all AMC...
- ...Our client is seeking a Drone Cleaning Technician to perform drone-based cleaning operations across project sites in the UAE. The role involves operating commercial drones for cleaning building facades, glass surfaces, solar panels, roofs, and other exterior structures...
- ...builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our... ...operations across the Abu Dhabi and Dubai offices, with remote management responsibility for additional locations throughout the region....
- ...equipment, learns to complete documents, reports, and forms in support of the service performed, and may conduct training in the operation of some or all of the following equipment: shale shakers and screen changes, centrifuges, cuttings handling and slurrification systems...
- .... Overview You will support the Accounting and Operations team, ensuring accurate financial record-keeping, efficient transaction... ...processing, and compliance with regulatory requirements.You will manage accounts payable and receivable, perform reconciliations,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to LiveOp Management Operation. Be the first to apply!
