Service Quality Controller
Full-time
Black & Grey HR
BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive process improvements and enhance customer satisfaction.
Key Responsibilities
- Monitor daily service activities to ensure compliance with quality standards SOPs and SLAs.
- Conduct service quality audits and analyse KPIs and customer feedback.
- Identify gaps and implement corrective and preventive actions.
- Prepare concise quality reports for management review.
- Handle service-related customer concerns and ensure timely resolution.
- Work closely with operations and customer support teams to support continuous improvement and compliance.
Requirements
- Bachelors degree in Business Operations or a related field.
- 25 years of experience in service quality QA or operations.
- Strong analytical reporting and problem-solving skills.
- Customer-focused with good coordination and communication abilities.
- Quality / Six Sigma certification is a plus.
Benefits
- Attractive Salary Benefits
Required Skills:
- Preferably a Bachelors degree in Business Marketing Engineering or related disciplines. - A proven track record in business development sales or marketing coupled with an extensive network within the UAEs MEP consulting lighting design specifier and real estate development communities. - Exceptional communication negotiation and relationship-building skills. - In-depth knowledge of LED lighting products and their diverse applications - A self-starter attitude driven by results and capable of autonomous work. - Familiarity with UAE construction and lighting industry norms and regulations.
Vacancy posted 1 day ago
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