UAEN Retail Sales Representative | Retail | AF Watches & Jewellery | Mall of Emirates

UAEN Retail Sales Representative | Retail | AF Watches & Jewellery | Mall of Emirates

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions—automotive, financial services, real estate, retail and healthcare—employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Job Requisition ID: 172709

Overview Of The Role

The Retail Sales Representative at Al Futtaim Watches & Jewellery is primarily responsible for driving sales and ensuring exceptional customer service. The role demands a proactive approach to store operations and maintaining high visual and presentation standards. Success is measured by meeting or exceeding sales goals and maintaining a sparkling clean and organized environment. The representative supports the Store Manager, ensuring smooth operations during their absence and training new staff on POS systems. The role also handles customer interactions professionally and ensures compliance with pricing protocols to avoid losses.

What You Will Do

• Generate sales and deliver a positive customer experience.
• Maintain store standards of cleanliness and visual presentation.
• Provide a high level of customer service both internally and externally.
• Assist the Store Manager with day‑to‑day operations, including opening and closing the store.
• Cover for the Store Manager and ensure store management during absences.
• Greet customers promptly upon entering the store with a sincere and friendly attitude.
• Train new staff on Point of Sale (POS) operations and manage corrective actions at POS.
• Resolve customer issues that arise at the POS to ensure uninterrupted customer service.
• Ensure compliance with pricing and ticketing procedures to avoid losses from incorrect pricing.
• Provide quality service in fitting rooms and aim to increase sale add‑ons.
• Offer efficient service at cash wrap, promote gift cards, maintain cleanliness, and capture customer data.
• Thank customers sincerely for shopping and invite them back.

Required Skills To Be Successful

• Excellent customer service skills.
• Effective time management.
• Ability to work flexibly and adhere to work schedules.
• Strong understanding of retail operations and POS systems.

What Qualifies You For The Role

• High School Degree.
• 1–2 years of retail sales experience.
• Good verbal communication skills.
• Ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. It has developed partnerships with some of the biggest and most respected brands worldwide including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have brought brands to the Middle East for the first time with the exciting launches of Watsons and B&Q, and we aim to continue to be agile and adaptive to our markets with new launches and further development. To enable this, we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce of over 100 nationalities across 12 countries. Join us today and make a difference.