Lead Renewals Account Representative

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Reporting to the Director , customer Support Sales, this position is focused on relationship management, Enterprise client management , selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Enterprise client account and channel management , Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required, concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

You Are Great At

Providing exceptional service by reaching out via phone and F2f meetings on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.

Consulting with internal sales teams to prepare renewal quotes, overcome objections through process of negotiation and adjust quotes as required to ensure competitiveness of the solution being presented to the customer. Working with the whole ecosystem internally with licenses sales ,channel ,marketing as well externally with client decision makers and channels/ distributors

Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory

Cultivating strong business relationships with the Account Executives and other stakeholders

Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs

Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.

Demonstrating high attention to detail to review and process incoming purchase orders and payments.

Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.