Collection Specialist - UAE Nationals only

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is committed to creating a better workplace through excellent people practices. We prioritize fostering a great work culture, inspiring high standards of quality and efficiency, and creating a workplace that nurtures collaboration, diversity, growth, and well-being. KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. To support our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer-focused mindset to be based in our Dubai, Sharjah, and Abu Dhabi offices. In this role, the successful candidate will be an expert in the Credit Control and Collection process, responsible for invoicing efficiency and reporting, and managing dispute resolution with internal teams and customers within the Service Business. The successful candidate will play a key role in executing KONE’s customer credit management activities. Reporting to the Head of Finance, you will be responsible for implementing KONE’s credit policies to maintain an acceptable level of risk, ensure timely repayments, minimize losses, and economically collect arrears. We are looking for an individual with a proven track record of being a go-getter, possessing a creative mindset and strong commercial acumen. Please note that 75% of your activities will be field-based. Responsibilities:

• Provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and short payments.
• Monitor and maintain assigned accounts, including customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
• Reduce delinquency for assigned accounts.
• Perform other tasks and duties to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management to accelerate the collection process when necessary.
• Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Requirements:

• Bachelor’s degree in finance.
• Proven experience in high-volume corporate field collections is essential.
• Knowledge of order-to-cash processes, billing, and collections procedures.
• Accounts receivable experience is an advantage.
• Strong attention to detail and a goal-oriented mindset.
• Excellent customer service skills, with the ability to prioritize tasks and multitask effectively.
• Proficiency in Microsoft Excel.
• Excellent written and verbal communication skills in English.
• A valid UAE driving license and prior UAE work experience are essential.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on