Training Supervisor

Overview

Join us in Ras Al Khaimah, a great place to grow your career while enjoying a relaxed and welcoming lifestyle.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description

Role: Training Supervisor at Arrise. You will be responsible for overseeing and supporting the development of Trainers and the delivery of training programs. You will ensure training quality, monitor trainer performance, and provide continuous guidance and feedback. You will collaborate with Trainers, Training Specialists, and other departments to align training standards with company objectives and compliance requirements, driving consistent improvement in training effectiveness and team performance.

Responsibilities

• Strictly follow and implement Training policies and procedures for Live Casino Products
• Coordinate the staff under your supervision
• Actively participate in the performance evaluation process of team members
• Identify and report any irregularities or issues
• Periodically inform superiors about unresolved issues or issues requiring management-level decisions
• Meet monthly KPIs in accordance with internal targets
• Coordinate the preparation and updating of the training manual
• Review and suggest improvements for procedures and work tools, and propose new rules
• Develop and maintain effective communication systems within the team
• Supervise the organization of training programs
• Promote the organization in a positive manner
• Continuously improve professionally
• Maintain confidentiality of information regarding equipment and the company
• Use existing resources exclusively for the company’s interests
• Ensure compliance with legislative measures, working procedures, and internal regulations
• Collaborate with designated health and safety personnel to prevent accidents and professional diseases
• Inform line managers about any deficiencies or events observed

Candidate Requirements

• Minimum of 3 months’ experience as a Trainer, demonstrating strong leadership and mentoring abilities.
• Consistently high evaluation scores and CSAT ratings, with accurate handling of deductions and adherence to Pro Values, including reliable attendance and a clean disciplinary record for the past 6 months.
• Proven ability to meet deadlines and perform effectively in high-pressure environments.
• Solid understanding of training procedures, tools, and compliance standards.
• Excellent presentation, communication, and cross-functional collaboration skills.
• Proficient in Microsoft Office applications, including Word and Excel.
• Actively contributes to performance evaluations and supports the ongoing development of team members.
• Strong interpersonal skills and keen attention to detail.
• Fluent in English and Serbian, both written and verbal.

Nice to Have

• Experience: Previous experience in iGaming or traditional casino environments is advantageous.
• Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
• Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.

What we offer in exchange

• Accommodation will be provided by the company
• Meal program (One Meal per shift)
• Transportation allowance

Ready to Elevate Your Career? Join ARRISE Today!