Specialist - Sales and Service

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About the business area:

The Retail Banking Group (RBG) supports retail and micro‑business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

This position is for UAE National applicants only.

In this role, your key responsibilities include:

• Respond to client queries and complaints, complete transactions and service requests for clients within agreed turnaround times (TATs) to ensure service provided is in line with service quality standards and Bank policies and procedures.
• Support the assigned business team with day‑to‑day revenue generating activities, use available data to educate clients on access options, channel migration and identify cross‑selling opportunities in order to deepen client relationships and support the generation of sales revenue for the Bank.
• Coordinate and consolidate internal reports in order to support assigned business area in preparation for meetings.
• Support the creation of internal memos, requests and customer letters and follow up on departmental documentation so as to support relationship managers to ensure service standards, and adherence to policies and procedures.