Hostess

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking an experienced and professional Senior Hostess to join our hospitality team in Dubai, United Arab Emirates. In this leadership-focused role, you will be the first point of contact for our guests, setting the tone for their dining experience while managing front-of-house operations with excellence and grace. As a Senior Hostess, you will oversee daily host operations, mentor junior staff, and ensure every guest receives a warm welcome and exceptional service.

• Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality
• Manage reservation systems and optimize table assignments to maximize seating efficiency and guest satisfaction
• Oversee host stand operations, including phone management, waitlist coordination, and guest flow throughout service periods
• Train, mentor, and supervise junior hostesses and front-of-house staff, providing constructive feedback and performance guidance
• Handle guest inquiries and concerns with empathy and problem-solving skills, resolving issues promptly and professionally
• Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
• Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
• Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
• Assist with special events, private dining arrangements, and group reservations as needed
• Demonstrate proficiency with point-of-sale (POS) systems and reservation management software

Qualifications

• Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role
• Proven supervisory or lead experience with the ability to train and motivate team members
• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Proficiency with POS systems and reservation management software
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required