Client Advisor

Position

The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is a professional in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store

Job responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales

• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level

• Receives and displays the products according to the established procedures

• Constantly maintains a tidy working place according to the Company guidelines

Sales

• Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)

• Provides and maintains a high level of customer service

• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation

• Takes part in the store and department meeting

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image

• Manages claims with the supervisor support

• Turns every touch point with customers into a positive situations, always promoting Brand image

• Communicates to the Management the collected information regarding clients

• Executes the follow up of clients’ requests

Product

• Participates to all the product presentations (of all the product categories) done in the store

• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store

• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

• Is always updated on the store stock in order to optimize sales

• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving

• Swiftly points out to his supervisor if something is missing

Profile

• Relevant work experience as Client Advisor in a luxury boutique

• Aligned with the Brand identity and detail oriented

• Passion and high motivation for Loro Piana products and Brand

• Excellent interpersonal, teamworking and problem solving skills

• Good stress management, flexibility and adaptability

• Fluent English, both spoken and written; other languages are a plus