Player Care Officer

Key Responsibilities

Player Welfare & Support

• Serve as the primary point of contact for players regarding off-field matters.
• Support players and their families in settling into life in the UAE.
• Ensure players receive the highest level of care throughout their journey with the club.
• Maintain regular communication with players to identify and address welfare concerns.
• Provide support during personal, family, and emergency situations when required.
• Promote player wellbeing and positive integration within the club environment.

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Relocation & Settlement Services

• Coordinate relocation and onboarding processes for new players and their families.
• Assist with housing arrangements and accommodation requirements.
• Support players with banking, telecommunications, transportation, and utility services.
• Facilitate school and nursery placements for players' children.
• Assist players in adapting to local culture and lifestyle.

Immigration & Government Relations Support

• Coordinate residency visa applications and renewals.
• Support players with Emirates ID procedures and government documentation.
• Liaise with relevant authorities regarding player administrative requirements.
• Ensure all player documentation remains valid and compliant.

Travel & Logistics

• Coordinate travel arrangements for players and their families when required.
• Assist with airport transfers, transportation, and accommodation bookings.
• Support first-team travel operations during training camps and competitions.
• Ensure players receive all travel-related information in a timely manner.

Family Support Services

• Build positive relationships with players' spouses and families.
• Provide assistance regarding healthcare, education, housing, and local services.
• Organize family support initiatives and integration activities.
• Act as a trusted liaison between the club and players' families.

Matchday & Training Support

• Assist with operational requirements during training and matchdays.
• Coordinate player requests related to club activities.
• Support hospitality arrangements for players and approved guests.
• Ensure smooth execution of player-related logistics.

Administrative Responsibilities

• Maintain confidential player records and welfare files.
• Track and manage player requests and support services.
• Prepare periodic welfare and player care reports.
• Ensure compliance with club policies and procedures.

Cultural Integration & Club Values

• Help international players and staff integrate into the club culture.
• Promote club's values, standards, and professional expectations.
• Organize orientation sessions for new players.
• Encourage positive engagement between players, staff, supporters, and the local community.

Qualifications

Essential

• Minimum 3 years of experience in player care, or a related role.
• Excellent organizational and communication skills.
• Fluency in English.

Preferred

• Experience within a professional football club.
• Experience working with international athletes.

Skills & Competencies

• Exceptional interpersonal and relationship-management skills.
• Strong problem-solving abilities.
• Ability to work under pressure and respond quickly to urgent situations.
• High level of discretion and confidentiality.
• Strong organizational and multitasking capabilities.
• Cultural awareness and emotional intelligence.
• Professional appearance and conduct.
• Service-oriented mindset with strong attention to detail.