IT Project Coordinator
Richemont
About the Roles
Buccellati is looking for a driven and detail-oriented IT Project Coordinator to play a key role in our retail transformation programme starting within the Maison.
As part of the Gemini programme, Buccellati is rolling out a new SAP-based platform across our boutiques in Dubai — transforming the way our retail teams operate, serve clients, and manage day-to-day business. This is a hands-on coordination role sitting at the intersection of technology, retail operations, and change management, working alongside cross-functional teams to ensure every Buccellati boutique is ready, equipped, and confident ahead of go-live.
Based in Dubai, you will be embedded within the Buccellati programme team for a fixed term of 12 months , supporting deployment from initial preparation through to hypercare and stabilisation.
What You Will Own
End-to-end deployment support for the Gemini programme across Buccellati's Dubai boutiques, from preparation through to hypercare
Coordination of market readiness activities, ensuring Buccellati boutiques meet all operational prerequisites before go-live
Collaboration with cross-functional teams across IT, Retail Operations, Finance, Supply Chain, Training, and local markets to drive successful implementation within the Maison
Ensuring Buccellati's business processes are aligned with the Group template, identifying and escalating local gaps or Maison-specific requirements
Tracking of project milestones, risks, issues, and dependencies, with timely resolution and transparent reporting
Support of User Acceptance Testing (UAT) in coordination with Buccellati boutiques, including business validation and defect tracking
Change management support to drive user adoption across all Buccellati boutique teams
Coordination of training activities with boutiques and facilitation of new operating procedures and digital solutions
Monitoring of post go-live performance, collecting business feedback and coordinating continuous improvement initiatives specific to Buccellati's operational needs
Experience
Background in Project Management, Business Transformation, Retail Operations, or Digital Transformation
Hands-on experience with SAP is a mandatory requirement — candidates must demonstrate a proven working knowledge of SAP systems, whether in an implementation, deployment, or operational capacity
Experience supporting SAP rollouts, ERP, POS, or retail system implementations is highly desirable
Familiarity with luxury retail or omnichannel retail environments is a plus — experience within a luxury Maison or high-end boutique environment particularly welcomed
Skills
Confident working knowledge of SAP environments and system workflows, with the ability to bridge the gap between technical SAP teams and boutique business users
Strong stakeholder management, with the ability to work effectively across both business and technical teams
Excellent organisational and coordination skills, with the ability to manage multiple workstreams simultaneously
Strong analytical mindset and problem-solving capability
Comfortable operating in a fast-paced, international environment
Fluent in English and Arabic — required
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