Chief Experience Officer

Job description / Role

Our client is a leading organization in Dubai and they are currently looking for a Chief Experience Officer (CXO) to lead the development and execution of a customer-centric strategy that integrates e-commerce principles into their organization. The ideal candidate will have a strong background in marketing, a deep understanding of digital customer journeys, and the ability to align technology with evolving consumer expectations. Key Responsibilities: - Define and implement a holistic customer experience strategy across all touchpoints integrating e-commerce best practices into the real estate context. - Collaborate with product, technology, and design teams to develop a platform that reflects e-commerce efficiencies - Identify pain points and design improvements that increase satisfaction, reduce drop-offs, and foster loyalty across digital and physical interactions. - Leverage emerging technologies to enhance personalization, engagement, and responsiveness. - Ensure that all marketing campaigns and brand communications align with the customer experience vision. - Build and oversee systems to collect, analyze, and act on customer feedback and behavioral data. - Stay informed on global CX trends, particularly in e-commerce and real estate innovation to position the company as a CX leader in the regional and global market.

Requirements

- Bachelor’s degree in Marketing, Business Administration, or related field. - Progressive experience in customer experience - Deep understanding of e-commerce user behavior and conversion strategies. - Strong marketing and brand positioning experience. - Exceptional leadership, communication, and change management skills. - Native-level fluency in English is essential, with outstanding written and verbal communication skills suitable for high-level stakeholder engagement.

About the company

Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.