Executive Housekeeper

Description

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping Recreation/Health Club and if applicable Laundry. Directs and works with employees to ensure property guestrooms public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

• Minimum of 3-5 years of experience in 5-star luxury hotel
• Bachelors degree in hospitality management Business Administration or related field
• Proven track record of delivering high guest satisfaction maintenance and upkeep scores ensuring alignment with brand standards and guest expectations
• High business acumen strong background in budget management performance tracking and achieving departmental goals
• Proven record of strong leadership communication and interpersonal skills
• A people-magnetic leader and has successfully hired trained and coached a team of up to 60 associates
• Excellent organizational and planning skills with the ability to prioritize tasks and develop actionable goals
• Experience in analyzing guest feedback identifying areas for improvement and implementing service enhancements fostering a positive and guest-centric atmosphere
• Proficiency in property management systems (e.g. Opera) and Microsoft Office

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guestroom maintenance needs.

Supervises the property general cleaning schedule.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures.

Assists in the ordering of guestroom supplies cleaning supplies and uniforms.

Supports and supervises an effective inspection program for all guestrooms and public space.

Communicates areas that need attention to staff and follows up to ensure understanding.

Ensures all employees have proper supplies equipment and uniforms.

Managing Departmental Costs

Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals.

Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

Participates as needed in the investigation of employee accidents.

Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Observes service behaviors of employees and provides feedback to individuals.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Participates in the employee performance appraisal process providing feedback as needed.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

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