Modernization Technician - Elevators Escalators

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 10 countries with a regional head office in Dubai and more than 60 distributor markets within the region.

We are looking for a modernization technician with a service mindset who can provide professional service to our customers in Dubai UAE. In this role you will be at the core of KONE an everyday hero who makes peoples lives easier. You will work towards ensuring quality service improving equipment safety and performance and promoting regular and proactive onsite communication with the customer and the people using the equipment. As a modernization technician you will be installing mechanical and electrical components troubleshooting and attending callouts.

Responsibilities:

Customer Relationship Management

• Oversee the installation environment during modernization activities and manage onsite communication with customers regarding daytoday installation and logistical matters.

• Responsible for customer satisfaction through quality of service and regular proactive and precise onsite communication.

• Responsible for accurate and realtime back reporting of work performed (at the equipment level).

• Accountable for equipment safety and performance.

• Accountable for identifying site risks and communicating them to the supervisor.

• Accountable to take immediate action onsite in case of highrisk identification and to apply the escalation procedure.

• Accountable for identifying additional modernization requirements based on the equipment needs.

Modernization Operations

• Accountable for the endusers and site personnels safety.

• Ensure a safe working environment within the work area including storage spaces

• Ensure modernization tasks are completed according to KONE methods and standards.

• Accountable for the of the modernization scope respecting the schedule the quality standards the time allocation and the processes.

• Accountable for very precise and timely back reporting of the work done according to the process and submitting timesheets based on the .

• Report site progress to the supervisor and address any shortage or damage by ordering replacement parts promptly.

• Responsible for keeping the installation tools vehicle instruments etc. safe maintained and in good condition

• Secure the delivered equipment through proper storage and handling.

• Perform installation and replacement of mechanical and electrical components as part of the modernization scope.

• Troubleshoot and resolve issues related to equipment performance and safety.

Requirements

• ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent.

• Good verbal and written English communication skills.

• Candidates with basic IT skills will be given preference.

• Candidates with basic digital foundation skills will be the right candidates for this position.

• Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must.

• Experience in the installation and troubleshooting of mechanical and electrical components.

• Candidates meeting the above requirements should only apply for this position.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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