E-Commerce Assistant

E-Commerce Assistant

About the Role

We are looking for an E-Commerce Assistant to support the day-to-day management and growth of our e-commerce websites and marketplace channels. The role will have a strong focus on e-commerce operations digital marketing SEO website management and marketplace growth .

The ideal candidate is digitally savvy organized detail-oriented analytical and interested in learning how different areas of e-commerce work together to drive online sales.

You will work closely with the e-commerce and marketing teams to manage product listings online orders inventory promotions marketplaces and website updates across multiple platforms.

Key Responsibilities

E-Commerce Operations

• Assist with the day-to-day management of e-commerce websites and online marketplaces.

• Manage and update product listings descriptions prices images specifications and inventory.

• Ensure product information is accurate complete and optimized for customers and search engines.

• Monitor online orders and coordinate with relevant teams for fulfilment and delivery.

• Identify and resolve product order payment or website-related issues.

• Monitor product availability and highlight low-stock or out-of-stock products.

• Support new product launches and product onboarding.

Marketplace Management

• Assist with managing platforms such as Amazon Noon and other online marketplaces .

• Upload and maintain product listings SKUs pricing promotions and product content.

• Monitor marketplace performance listing status suppressed listings account notifications and product availability.

• Support marketplace advertising promotions and campaign activities.

• Help maintain strong marketplace performance and resolve marketplace-related issues.

Website Management

• Assist with the daily management and maintenance of Shopify and other e-commerce websites.

• Create and update product pages collections landing pages promotional pages menus banners and website content.

• Make basic website changes using HTML CSS and Liquid where required.

• Assist with minor front-end adjustments formatting layout changes and troubleshooting.

• Check websites regularly for broken links incorrect pricing content errors technical issues and poor user experience.

• Assist with website optimization merchandising navigation and conversion improvements.

• Coordinate with developers or external agencies when more advanced technical support is required.

Marketing & Promotions

• Assist with setting up online promotions discount codes campaigns and sales.

• Support email marketing social media and digital marketing activities when required.

• Coordinate with the marketing/design team for banners product creatives and promotional content.

• Help monitor campaign performance and prepare basic reports.

Reporting & Analysis

• Maintain regular e-commerce marketing and sales reports.

• Track key metrics including revenue orders conversion rate traffic ROAS average order value and product performance.

• Analyze sales and marketing data to identify trends and opportunities.

• Assist in evaluating the performance of products campaigns channels and promotions.

• Maintain accurate trackers and dashboards using Excel / Google Sheets .

General Support

• Coordinate with warehouse logistics customer service sales marketing and creative teams.

• Assist with product launches campaigns website updates and promotional activities.

• Support continuous improvements to the online customer journey and shopping experience.

• Take ownership of assigned e-commerce and digital marketing tasks and ensure they are completed on time.

Requirements

• Bachelors degree or diploma in E-Commerce Digital Marketing Marketing Business Computer Science or a related field .

• 13 years of experience in e-commerce digital marketing SEO website management or a related role is preferred.

• Strong interest in e-commerce digital marketing SEO and online business growth .

• Good understanding of Shopify or other e-commerce platforms.

• Basic knowledge of HTML and CSS is required; knowledge of Liquid or JavaScript is an advantage.

• Basic understanding of SEO and keyword research .

• Familiarity with Google Analytics Google Search Console Google Ads or Meta Ads is an advantage.

• Knowledge of Amazon Seller/Vendor Central and Noon is a plus.

• Strong knowledge of Microsoft Excel / Google Sheets .

• Strong analytical and problem-solving skills.

• Excellent attention to detail.

• Good written and verbal communication skills.

• Strong organisational and time-management skills.

• Ability to multitask and manage multiple priorities.

• Proactive attitude with a willingness to learn and take ownership.

Nice to Have

• Experience with SEO tools such as SEMrush Ahrefs or similar platforms .

• Experience with Google Search Console and Google Analytics.

• Experience managing Google Ads or Meta Ads.

• Shopify experience including Liquid HTML and CSS .

• Experience with email marketing platforms such as Klaviyo Drip Mailchimp or similar.

• Basic knowledge of conversion rate optimization (CRO).

• Experience creating or managing SEO content and blogs.

• Experience with Amazon and Noon.

• Familiarity with AI tools and digital productivity tools.

• Experience in fitness health nutrition supplements or consumer products industry .

What Were Looking For

We are looking for someone who is hands-on curious analytical and eager to learn . The ideal candidate should not only be comfortable managing day-to-day e-commerce tasks but should also be interested in understanding why products sell how customers find them and how digital marketing and SEO can increase revenue .

This role provides practical exposure to Shopify marketplaces SEO digital marketing paid advertising analytics website management basic coding product management and online sales with opportunities to grow within the e-commerce team.